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Welcome to UrbanCare Help Portal
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Services
My carpet already has a protector, do I need to apply another one?
Do I need to vacuum before you arrive?
How long will it take to clean my carpets?
and 5 more ...
Starter Section?
How can UrbanCare make a difference in my life?
How is UrbanCare different then others ?
How to get ready for your service ?
and 4 more ...
Leaving Feedback
How can I leave feedback for the service?
I've had a one-off booking and really liked my service, can I book them regularly?
What happens if I'm not happy with the services of your professionals?
and 3 more ...
Disputes/Complaints?
My Pro left early?
What happens if I'm not happy with the service done?
My Professional didn't show up or rescheduled
Payments/Credits/Charges
How much does a service cost via UrbanCare?
What payment gateway do UrbanCare used?
I've received a failed payment email - what happens next?
and 9 more ...
How Do you Contact Urban Care?
Still need help?
Booking your professional?
You are not currently in my area ?
Do I need to be home during the service?
How do I change my booking details before my job has been accepted?
and 16 more ...
Be Urban Care Professional?
How much do caregiver earn?
How much do cleaners earn?
How much do babysitter earn?
and 4 more ...
Booking changes,approve,reschedule, cancel
How can I cancel a single service?
How can I add other address to my UrbanCare account?
who can read customer account notes?
and 4 more ...
How Does Urban Care work?
What is UrbanCare?
How UrbanCare booking process work?
Terms and Conditions of UrbanCare service?
and 11 more ...
Promotions, referrals and Gift Cards
Where can I find my personal referral code?
Can I refer a family/friend to use UrbanCare?
Where can I add a promotional/ voucher code?
and 9 more ...
Trust and Safety
Is my Credit Card information safe?
How do you screen Carers, Caregiver and Cleaner?
Insurance
and 1 more ...