Leaving Feedback

How can I leave feedback for the service?

After every service, you will receive an email from UrbanCare to review your provider. You can rate the professionals as well as your experience with us. This helps us to constantly improve our services.

I've had a one-off booking and really liked my service, can I book them regularly?

Please log in to your UrbanCare account and click on the booking and chose the frequency as a weekly/bi-weekly monthly service.

What happens if I'm not happy with the services of your professionals?

Customer satisfaction is our highest priority. If you feel the service was not provided to your full satisfaction, we would like to encourage you to have a chat with the pro as soon as you can. You can call or text through the app. All pro at our platform are self-employed and your feedback assists them in improving there quality. If you cannot resolve the issue, please get in touch providing photos - no later than 24 hours after the service has been completed.

My Professionals is not meeting my expectations - what should I do?

All service on UrbanCare is either independent contractors or sole traders. We encourage as much communication between professionals and their customers as possible, as often having a simple chat about an issue can lead to a resolution. However, if this is not successful, please don't hesitate to contact us within 24 hours with photos of the areas you are unhappy with. Issues received outside the 24 hour period cannot be addressed. We will then address this with professionals on your behalf a...

How do I give feedback on the UrbanCare service?

We love customer feedback and are always looking for ways to improve our service. If you would like to share feedback regarding the service, you can rate them. For feedback regarding our website, our team or any other topics please Contact Us - Urban Care (https://urbancare.co.nz/contact-us/)

How are reviews collected?

We have a dedicated team who keep track of rating and make sure we offer the best professionals on our platform who are reliable, honest and deliver quality work.