My carpet already has a protector, do I need to apply another one?

A dry soil protector comes on most carpet from the manufacturers. This is a wear dated product and is removed over time with every day traffic. Carpet manufacturers recommend that you have this protector reapplied about once a year, and perhaps more often on heavy traffic areas.

Do I need to vacuum before you arrive?

A light vacuum in the traffic areas is recommended but not required. If needed, the technician can pre-vacuum the area to be cleaned.

How long will it take to clean my carpets?

On average, it will take approximately 25-30 minutes per room. This time can vary greatly depending on the size of room and how soiled the carpet is, and any necessary stain treatments.

Will carpet cleaning get rid of fleas in my carpet?

Generally no. Will recommend hiring the professionals.

Do you guarantee removal of all spots or stains in the carpet?

We cannot guarantee that we will remove all spots or stains. There are substances that can permanently discolour the carpet fibres. The age of the carpet and the type of carpet fibres also plays a role in this. The technician will try to determine if this is the case prior to the service, but they are not always able to determine this before trying to remove the spots.

Do you move my furniture?

Due to Health & Safety reasons, we don't encourage any of our operator to move heavy items like pianos, electronics, cabinets, beds, dressers with mirrors, any furniture that sits flat on the carpeted surface. We also recommend that you remove items such as lamps, plants & electronics. We won’t charge extra to move small and easily movable items of furniture.

What method do you use to wash the carpet?

We clean carpets using hot water extraction. UrbanCare hot water extraction method gently removes the toughest and deepest dirt safely. Our powerful carpet steam cleaning machinery extracts 95% of the moisture bringing with it deep-down dirt, allergens and cleaning solution.

How long will it take for my carpet to dry after a carpet shampoo?

The length of time it takes for your carpet to dry is dependent on the weather. It could take from 3-5 hours. Walking on the carpet is ok but wear clean rubber soled shoes, or no shoes at all. You certainly don’t want to be walking on your freshly cleaned carpet in street shoes. Think also of your safety when walking from damp carpet on to slippery floors.