How can I cancel a single service?

Log in to your UrbanCare account, click Booking History, then click on the cancel button.

If you wish to cancel because you were unhappy with the service provided, please let us know and we will do everything we can to resolve your issue, including finding a new professional.
Please note: If you cancel a booking less than 24 hours in advance of the booked service, a cancellation fee of $25 of the service may be applicable. If you cancel before this, there is no fee.