Trust and Safety

Is my Credit Card information safe?

Absolutely! Trust is a two-way street and we wouldn’t feel comfortable asking for your information if you couldn’t trust us with it. Therefore, we have taken every precaution to safeguard this. We use Stripe to process credit card transactions. We chose to partner with Stripe because of their focus on security and their experience processing payments for some of the largest websites in the world, including Facebook, Pinterest, and Kickstarter. When you submit our payment form, we encrypt and...

How do you screen Carers, Caregiver and Cleaner?

We recognize that trust and safety is one of the most important aspects to consider when looking after someone else's children or looking after elderly or letting someone to into your house. Out of 10 applicants, we hire only half of them gets on board with us due to our strict screening process. Our screening process is outlined below: - We have a strict assessment test, order to qualify on our platform pro's need to pass the test. - We verify official government photo ID of each care...

Insurance

Public Liability Insurance The policy is subject terms and conditions always (including payment of an excess). It's secure and extended to cover all cleaner, babysitter and caregiver providers anywhere in New Zealand while they are providing cleaner, babysitter and caregiver services through the UrbanCare website or app. All extended providers are covered against legal liability from any demand for compensation arising from alleged financial loss, any actual or negligence resulting in damag...

Is my information safe?

Absolutely! Trust is a two-way street. We have taken every precaution to safeguard your personal information. Information is encrypted from your computer/phone to a highly secure data center before being re-encrypted and stored in our system.